Support and service:

Pre-Sales Service
--Provide details about the production procedure
--Assign engineers for installation and testing

Sales Service
--Customized solution designs
--Product rendering and steel structure drawing
--VISUAL WORLD's successful project examples and visits to our production and base

After-Sales Service
--Two-year quality warranty with lifelong maintenance.
--Free guarantee repair (including labor and material): free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.
--Responding time: upon receiving user's notification, we ensure 24-hour after-sales technical support.
--Spare parts: necessary spare parts are provided together with products to customers.
--Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.
--Telephone investigation: our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.
--Software upgrade: lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.

Packing:
For iron cabinet LED display screen of indoor or outdoor, we usually use wooden case to packing
For aluminum cabinet of LED rental stage display, we usuallu use flight case to packing
One wooden case including 2 cabinets, one flight case including 6 cabinets

Shippment:
By air or sea, FOB shenzhen
UPS/DHL/FedEx/Express(door to door)and so on

Quality assurance:
We offer 2 years warranty, and our products have passd CE, RoHS, FCC certificate, All products have Age testing, shaking testing, waterproof testing, In generally, Module test is 24h, entire screen test is 72h, A series of testing before delivery can ensure transportation and quality products.