FAQ:

Q1: How do you ship the goods, and how long does delivery take?
A1: We typically operate under FOB shipping terms, but we can assist with ordering and arranging a shipping agent. Sea freight usually takes 20-30 days, plus a few extra days for customs clearance.

Q2: What is the process for ordering an LED display?
A2:

1. Let us know your requirements or intended application.
2. We will provide a quote based on your specifications or offer our suggestions.
3. Once the design is confirmed, you place a deposit to formalize the order.
4. We will then arrange production.

Q3: Can I print my logo on the products?
A3: Yes, we can print your logo. Please inform us before production and confirm the design based on the sample.

Q4: Do you offer a warranty for the products?
A4: Yes, we provide a 1-year warranty for our products.

Q5: How do you handle faulty products?
A5:

1. Our products are manufactured under strict quality control, so the defect rate is less than 0.2%.
2. During the warranty period, we will send new modules with your next order for small quantities.
3. For defective batch products, we will repair and resend them, or we can discuss a solution, including a recall, depending on the situation.