We respond to inquiries within 24 hours. We offer market research
and forecasts tailored to the customer's needs, and personalized,
professional solutions. Datasheets and samples are available upon
request. Additional services, such as custom packaging design and
factory visits, can also be arranged.
We continuously monitor the production process and provide photos
and videos based on customer requests. Spare parts are supplied at
no additional cost.
We respond to complaints within 24 hours, and maintenance guidance
or problem resolution is provided within 48 hours. The product
comes with a 24-month warranty. Free technician training is
available. A full set of documents, including installation
instructions, software operation manuals, easy maintenance guides,
and control system software CDs, is provided at no cost.
FAQ:
Q1: How to install?
A1: Free of charge to provide detailed steel structure drawings and
installation guidance and wiring diagram, free remote debugging. We
can also send our engineers to the site to guide the installation.
Q2: How long is the warranty period?
A2: We offer a comprehensive two-year warranty covering structural
integrity, installation, software programming, and product usage.
Our dedicated after-sales team is available to assist with any
queries or issues that may arise.
Q3: Can it be customized?
A3: We offer customization services to meet your specific needs. We
can customize them to the way you want them to look, like size,
shape, features, and more. In addition, we can customize your logo
on the LED display.
Q4: How to guarantee product quality?
A4: We prioritize quality at every stage of production. Our
rigorous quality control processes include stringent component
selection, advanced manufacturing techniques, and comprehensive
testing. Before shipment, each LED floor display undergoes a
meticulous final inspection to ensure it meets our exacting
standards.
Q5: How fast can you provide after-sale technical support after
encountering product problems?
A5: We promise to provide professional after-sale technical support
within 24 hours after receiving the customer's notice.
