Pre-Sale Services:

• Prompt responses to inquiries within 24 hours.
• Market analysis and forecasting assistance.
• Tailored solutions to meet specific customer requirements.
• Provision of data sheets and product samples.
• Additional support, including custom packaging and factory tours.

In-Sale Services:

• Ongoing monitoring of the production process.
• Production updates with photos and videos upon request.
• Complimentary spare parts included.

After-Sale Services:

• Resolution of complaints within 24 hours.
• Maintenance support and solutions provided within 48 hours.
• 24-month warranty coverage.
• Free technician training sessions.
• Complimentary documentation, including installation guides, software manuals, maintenance guides, and control system software CDs.

FAQ:

Q1: What is the control system? How is it?

A1: We use the Nova Taurus Series asynchronous control system. Support cluster play and management. Support APP/Phone/ WIFI/ Ipad/Laptop/ PC/ Cloud control. It’s very easy and convenient to control.

Q2: Can I have a sample order for the led screen?

A2: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.

Q3:Is it OK to print my logo on the product?

A3: Yes. Please inform us formally before our production and confirm the design first based on our sample.

Q4: Do you offer a guarantee for the products?
A4: Yes, we offer 2 years warranty on our products.

Q5. How about your delivery time?

A5: Generally, it will take 7-15 days after receiving your deposit. The specific delivery time depends on the items and the quantity of your order.